Self Help Tools News, Information & Trends


CIO Today

New Tools Make Self-Publishing E-Books Easier
CIO Today
By Jefferson Graham Red Staple and Folium Book Studio, both released in January, offer self-service online tools to convert your books into the ePub format. For those who want to make an e-book that's a multimedia extravaganza, Apple just released ...

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New Tools Make Self-Publishing E-Books Easier
Sci-Tech Today
By Jefferson Graham Red Staple and Folium Book Studio, both released in January, offer self-service online tools to convert your books into the ePub format. For those who want to make an e-book that's a multimedia extravaganza, Apple just released ...




UCS launches online tools for sophomores
Yale Daily News
By Andrew Giambrone Students looking for a summer internship or job now have new tools to use in compiling their resumes and credentials. Yale Undergraduate Career Services launched a set of online self-assessments last week that help students match ...




Secret Weapons: Self defense tools could help keep you safe
WTOL.com
By Melissa Voetsch - email By Nick Bade - email TOLEDO, OH (WTOL) – There are countless gadgets available online designed to help the user fight off a potential attacker. WTOL investigated which tools are effective, and which could be more harmful than ...




HelpSTAR 2012 Delivers Collaborative Workflow Service Desk
Bradenton Herald
Designed for organizations with 10 to 500 support reps servicing 100 to 50000 employees, HelpSTAR expedites problem handling through features such as intelligent queuing, various self-help tools, and prompts such as alarms, follow-up reminders, ...




First of its Kind Research Project to Map Health Outcomes for Mobile Diabetes ...
MarketWatch (press release)
Ultimately, the study will help determine the role mobile technology can play in providing self-management tools to people who live with diabetes and other chronic conditions. The study leverages Vital Insights(TM), a proprietary in-app survey tool, ...

and more »



First of its Kind Research Project to Map Health Outcomes for Mobile Diabetes ...
Bradenton Herald
Ultimately, the study will help determine the role mobile technology can play in providing self-management tools to people who live with diabetes and other chronic conditions. The study leverages Vital Insights™, a proprietary in-app survey tool, ...




HelpSTAR 2012 Delivers Collaborative Workflow Service Desk
MarketWatch (press release)
Designed for organizations with 10 to 500 support reps servicing 100 to 50000 employees, HelpSTAR expedites problem handling through features such as intelligent queuing, various self-help tools, and prompts such as alarms, follow-up reminders, ...

and more »



Analysts Explore Future CRM @ Gartner Customer 360 Summit 2012
EFYTimes (press release)
A challenge is that computer-generated characters have limited ability to maintain an interesting dialogue with users; they need a well-structured and extensive knowledge management engine to become efficient, self-service productivity tools.




Adaptive and Relationship-Building Self-Service
UCStrategies
I think the time has come to rethink how companies use their IVR solutions and turn them into relationship-building self-service tools. Most contact centers I work with use some type of IVR to greet customers. Some have a self-service option for those ...


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